DIMOS Middle East Wins Excellence in After Sales Services for Automated Material Handling Systems 2025 Award
DIMOS builds long-term partnerships with customers grounded in responsiveness, reliability, and technical expertise
DIMOS Middle East has won the Excellence in After Sales Services for Automated Material Handling Systems 2025 Award at the TLME Achievement Awards 2025 held at Millennium Lakeview Hotel in Dubai Investments Park, with well-known Dubai TV personality, Katie Jensen MCing for the Awards evening.
DIMOS takes pride in delivering more than just equipment by providing a long-term partnership grounded in responsiveness, reliability, and technical expertise.
DIMOS’ after-sales service is built on deep system understanding, rapid support response, and proactive maintenance strategies tailored to each client’s operational environment.
From 24/7 technical support to custom spare parts solutions and on-site engineering, their commitment ensures that every automated system supported by them performs with consistency and confidence.
DIMOS’ track record of longstanding AMC contracts, many of which have exceeded 10 years with reputable clients such as Emirates Flight Catering, Integrated National Logistics, and Dubai Airports, stands as a clear testament to the trust and excellence they deliver through after-sales services.
One of their most significant achievements has been securing and executing a high-impact project with dnata at Dubai Airports, where DIMOS was entrusted to assess the health and safety status of all air cargo material handling systems across dnata and EK SkyCargo terminals. This project underlines DIMOS’ position as a trusted expert in the region.
Versatile tools from scales to lift tables
"Pallet movers are the workhorses of internal logistics, especially at airports," explains Pascal Schütz, Managing Director at DIMOS. "In addition to purely transporting units, the flexible and mobile upgraded models enable users to carry out vital work steps." The pallet mover with built-in scales is also ideal for safely transporting containers and transferring goods to dolly trains. In addition, this variant can be used to weigh goods as soon as they are picked up at the deployment location, without having to drive to a stationary weighing system. This not only saves valuable time, but also reduces wear and tear by shortening travel distances and significantly extends the service life of the machine.
Similarly, the model with an integrated scissor lift table offers a number of advantages. Up to now, most lift tables at airports have been stationary, which is disadvantageous not least for reasons of space. The enhanced pallet mover from DIMOS specifically targets this problem by offering users the greatest possible flexibility. The pallet mover is freely movable and can be operated along with the lift table independent of location. Users can therefore adapt to the respective freight volume and use the machine as required. The vehicle can also be used as a mobile workstation, and is particularly effective in managing periods of peak demand. With a lift height of up to 1.60 m and an individually selectable roller deck, the pallet mover also serves as a truck dock for loading and unloading trucks. In narrow loading bays, the mobility of the vehicle is, once again, of key importance. The parameters, for example drive and lift height, can be individually configured for all models in the range. The pallet movers from DIMOS incorporate multiple processes in one flexible vehicle, enabling efficient and cost-effective ULD handling from landside to airside.